Shipping policy
SHIPPING POLICY
At McNaughtans Europe we prepare and dispatch orders from Spain through specialist third-party carriers.
Order preparation
Orders for products in stock are normally processed within one to two business days.
Orders are not prepared or delivered at weekends or on public holidays.
If there is a significant delay, a lack of availability, or the product has to be manufactured or prepared to order, we will inform the customer using the contact details provided.
Rates and delivery times
Shipping costs are calculated and shown during checkout, or included in the quotation provided to the customer.
For the destinations and services available:
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Standard shipping is usually delivered approximately 48–72 hours after dispatch.
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Express shipping is usually delivered approximately 24 hours after dispatch.
These times are estimates and do not constitute a guaranteed delivery date unless expressly agreed in writing.
Order tracking
Once the order has been dispatched, the customer will receive a shipping confirmation and, where available, the corresponding tracking number or link.
From dispatch onwards, delivery is subject to the operating procedures of the carrier selected.
Incidents during transport
Delays, losses, damage or incorrect deliveries must be reported to sales@mcnaughtans.es, preferably within 48 hours of delivery or of the expected delivery date.
The report must include:
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Order number.
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Description of the incident.
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Photographs of the product and of the packaging.
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Photograph of the shipping label.
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Any other evidence available.
Where damage is visible at the time of delivery, the customer must record it on the carrier's delivery note or handheld device.
McNaughtans Europe will open and handle the corresponding claim with the carrier. The investigation may take into account the proof of delivery, the recipient's signature, geolocation data, photographs or other evidence provided by the carrier.
If the carrier confirms that a loss or damage occurred under its responsibility, we will arrange, as appropriate and in accordance with applicable law, for the product to be re-sent, replaced or refunded.
No compensation will be due where the incident is caused solely by:
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Incorrect delivery details provided by the customer.
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Unjustified refusal of the order.
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Repeated absence at the delivery address.
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Delivery being impossible for reasons attributable to the recipient.
The above applies without prejudice to the mandatory rights granted to consumers.
Destinations and restrictions
We ship to the destinations enabled during checkout.
Certain products, dimensions, weights or territories may require a shipping quotation, special delivery arrangements, or may not be available for shipping through the online store.
If we cannot ship on the terms selected, we will contact the customer before dispatching the order.
Customs, taxes and import duties
For shipments outside the customs territory of the European Union, the recipient is responsible for the import duties, taxes, charges and formalities required by the destination country, unless expressly stated otherwise before the purchase.
Contact
Email: sales@mcnaughtans.es
Telephone: +34 962 43 93 34